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Frequently Asked Questions

For Corporate Ordering Guidelines, click here

If your question is not answered below, please visit our Customer Service site or call 800-442-6132.

Plastic Gift Cards and Electronic Gift Cards (eGiftCard) are redeemed in the same manner.

Redemption

Q. Where can I use my Marriott GiftCard / eGiftCard?
A. Marriott GiftCards / eGiftCards can be used at any participating Marriott hotel at these brands, including AC Hotels by Marriott®, Aloft®, Apartments by Marriott Bonvoy™, Autograph Collection® Hotels, Courtyard®, Delta Hotels and Resorts®, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®,  Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Moxy Hotels , Protea Hotels by Marriott®, City Express by Marriott, Renaissance® Hotels,  Residence Inn®,  Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton, Ritz-Carlton Reserve®, TownePlace Suites®, Tribute Portfolio™, W®, Westin®

    • The following hotel brands in the Marriott portfolio DO NOT accept Marriott GiftCards: Bvlgari Hotels and Resorts, Design Hotels™, Four Points Express by Sheraton, Homes & Villas by Marriott Bonvoy, MGM Collection, The Ritz-Carlton Destination Club®, The Ritz-Carlton Residences, and The Ritz-Carlton Yacht Collection.

Q. What can a Marriott GiftCard be used for?
A. At participating locations, GiftCards can be used for stays, dining, spa, golf and more. Please contact hotel directly about acceptance guidelines prior to your visit or stay.

Q. Do I have to be staying at the hotel to use my GiftCard?
A. No, GiftCards can be used at participating properties to pay for dining, spa, golf and more even if you are not currently a guest at the property.

Q. Does the entire value of the GiftCard have to be redeemed at once?
A. No, the GiftCard may be used multiple times until the entire value has been redeemed.

Q. Can I purchase a Marriott GiftCard with an active Marriott GiftCard?
A. No, customers may not purchase a Marriott GiftCard with an active Marriott GiftCard as payment. Hotels may not accept a MI Gift Card as tender/payment for a gift card purchase/activation.

Q. Will I receive cash back if I do not spend the entire value of the GiftCard?
A. Marriott GiftCards are not redeemable for cash except when otherwise required by law.

Q. What if the total bill exceeds the value of my GiftCard?
A. If your bill exceeds the amount of your GiftCard, you are responsible for the remaining amount with another form of payment.

Q. Can I redeem more than one GiftCard in a single transaction?
A. Yes, you may use multiple GiftCards to pay for stays, services and purchases.

Q. How do I present a Marriott eGiftCard to be used at a Marriott hotel?
A. The email or purchase receipt containing the eGiftCard number will need to be presented at the time of transaction. This may be a physical printout or an image on an electronic device.

Q. Can I use a GiftCard to guarantee room reservations?
A. No

Q. Can I use a GiftCard to pre-pay for a room reservation (e.g. Advance Purchase Rates)?
A. No

Purchase

Q. Where can I purchase a Marriott GiftCard?
A. Marriott GiftCards are available for purchase at gifts.marriott.com or at participating hotels.

Q. In what denominations are GiftCards available?
A. Any denomination between $25 - $2,000 USD.

Q. Can I purchase more than 1 GiftCard at a time?
A. Yes, at gifts.marriott.com you may purchase as many cards as you want, up to $10,000 per person/per credit card/per day during time of promotion. Please note the maximum value a card may have is $2,000.

Q. In which currencies are Marriott GiftCards available for purchase?
A. Marriott GiftCards are available to purchase in USD. CAD GiftCards are available at participating Canadian Hotels only.

Q. Can my GiftCard be shipped internationally?
A. Yes, additional shipping fees apply.

Q. How long will it take to receive my GiftCard / eGiftCard?
A. eGiftCard delivery is ​within 1-3 business days  of your purchase or on the future send date selected. On rare occasions, delivery could take longer if a manual review is required. GiftCard delivery time depends upon the destination and delivery service you select:

  • USPS (5-7 business days) (Unavailable for card values exceeding $1,000 USD)
  • Federal Express (3-5 business days)

Q. Will I receive an email confirming the order?
A. Yes, you will receive an email confirming your order. For a Marriott GiftCard order that is shipped express, you will also receive an email when your GiftCard is shipped.

Q. I placed my order 10 days ago and I still have not received the card. How can I track delivery of my order?
A. Please call Customer Service at 1-801-468-4167 for orders shipped via First Class Mail. Other methods of shipments can be tracked online.

Q: I ordered several eGiftCards, but only one or two arrived.  What happened to the other eGiftCards?

A: Some virus scanner or 3rd party anti-spam tools integrate with email applications like outlook.  Your emails services may have this anti-spam tool.  You should look in your spam or junk email folder to see if your eGiftCards were sent there by your email.  In the future, you may want to list our email address for DO NOT BLOCK.

Q. Is GiftCard packaging available?
A. Yes, you may select a complimentary GiftCard envelope or purchase deluxe packaging for an additional fee.

Q. How do I cancel my GiftCard purchase?
A. Orders placed online at gifts.marriott.com can be refunded up to 60 days from purchase as long as the GiftCard has it full value. If GiftCard has been shipped, please note the shipping cost will not be refunded. To cancel the order, please call 1-801-468-4167 or visit our Customer Service site. Allow 2 to 3 business days for email cancellations. For hotel cancellations you will need to contact the hotel where the GiftCard was purchased.

Terms and Conditions

Q. Do Marriott GiftCards expire?
A. No, Marriott GiftCards never expire.

Q. Can I check the balance on my GiftCard?
A. Yes, you can check the balance online at gifts.marriott.com or by calling 1-800-442-6132.

Q. Can I replace my GiftCard if lost or stolen?
A. The Company will not restore any value on Cards that was lost in any of the foregoing circumstances except as follows:
Cards must be registered on gifts.marriott.com/login upon receipt.
If a Card is lost, stolen, damaged, destroyed or used without your permission, you must immediately notify the Company by contacting Marriott GiftCards Customer Service or by reporting such activity on the Marriott GiftCards website. Any value remaining on the registered Card, at time reported, will be returned to the registered owner on a new Card. NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM YOUR CARD BEFORE YOU NOTIFY THE COMPANY. You agree to give MIFS all reasonable information to help make a complete investigation of the loss, theft or unauthorized use of the Card.

Q. What if I locate the GiftCard that I have reported as lost or stolen?
A. Once the card has been reported as lost or stolen, the card is deactivated and the balance is transferred to a new, registered Marriott GiftCard. The old card has no value and can no longer be used.

Q. Is there a way for the visually impaired to obtain help with gift card terms and conditions?

A. Yes, please contact Marriott GiftCard Customer Service at 1-800-442-6132 to obtain a Braille Label for your gift card with our 24/7 customer support phone number.

 

Q. Are Marriott GiftCards safe to buy through internet gift card resellers?

A. Buying a gift card through an internet gift card reseller carries risk. A prior owner may redeem your gift card prior to you redeeming the gift card. Or, in remote circumstances, a gift card may have been fraudulently purchased whereby the funds may be removed from the card before you can redeem the gift card.

Q. How do I get cash back on my GiftCard / eGiftCard?
A. . MI Fulfillment Services, LLC will cash out GiftCards / eGiftCards with a balance of $9.99 USD or less, to the extent required by applicable law. Cash out requests cannot be fulfilled by hotels. All requests must be made in writing to the address below. Please include in your correspondence the name and address of where the cash-out check should be mailed. Cash balance return will be made via check. Cash-out processing takes approximately 6-8 weeks from receipt of request.  


Cash-out requests along with the original GiftCard / eGiftCard should be sent to:
Marriott GiftCard Return Specialist
910 West Legacy Center Way, Suite 100
Midvale, UT 84047


For California residents, MI Fulfillment Services, LLC will mail a prepaid envelope to process GiftCards / eGiftCards cash out requests made in accordance with applicable law.  California residents should email cash out requests to GCsupport@marriott.com to receive a prepaid, preaddressed envelope for cash balance returns.

For questions, please contact Customer Service 801-468-4167 or via emaill GCsupport@marriott.com.

 

Marriott Legacy Cards

Q. What is a Legacy Card?
A. A Prepaid Card issued as part of our former card processing system. It is a first generation 15 digit Marriott prepaid card. Legacy Cards begin with the following set of numbers:

  • 77518
  • 33734
  • 48227
  • 85395

Q. Can I redeem my Legacy Card?
A. Yes, your Legacy Card does not expire and it can be redeemed. We have mapped all Legacy Cards to a new card number within our current processing system. Hotels should call the number on the back of the card (800-442-6132), read the Legacy Card number and the new number will be recited so they may enter into their system manually.

Q. Why was I issued a Legacy Card?
A. Your Legacy Card may be been purchased prior to the transition to our upgraded platform or your Legacy Card was already in market, but not yet activated. These cards continued to be sold until the inventories were depleted. Your card is still valid and the hotel can redeem it by calling and obtaining the new card number.

Q. Why does my card have a renewal date printed on the back?
A. All Legacy Cards have a renewal date from our former card processing system. This is not an expiration date and hotel can redeem your card after the printed date.

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Marriott GiftCard Corporate Sales Brand Guidelines

The Marriott GiftCard team appreciates your interest in making the Marriott GiftCard part of your campaign. We’ve put together this guide to assist you in developing creative pieces using the Marriott GiftCard name, word mark and design.

We ask that you follow the Marriott GiftCard Corporate Sales Brand Guidelines when incorporating the Marriott GiftCard name, word mark or design into your promotional materials. Failure to do so may result in the denial of future orders.

Program Approval Criteria

  • Use of the Marriott name and any gift card or hotel image to prospect for new customers is not permitted. Inappropriate uses include offering the Marriott GiftCard as incentive to individuals for whom this would be your first interaction.
  • The Marriott GiftCard may not be used in mass media advertising, including television spots, radio, magazine or web-based ads, or email or text-message blasts/campaigns to prospective customers.
  • If resold, the Marriott GiftCard must be sold at face value, and each program must receive Marriott’s approval prior to Marriott’s participation. You may not offer Marriott GiftCards or other promotions through online auction or daily deal websites. Marriott may work with certain entities for online promotions, but such other deals do not in any way suggest that you are authorized to make such offers.

Identity and Usage Guidelines

When marketing to current customers, and your program meets the above criteria:

  • You are welcome to use the Marriott GiftCard name and card image, or the Marriott word mark. However, The Ritz-Carlton logo may NOT be used under any circumstance.
  • The Marriott name or Gift Card image cannot be used on the outside of a direct mail piece (i.e. postcard, envelope).
  • The Marriott GiftCard should always be referred to as a “Marriott GiftCard,” not a gift card, gift certificate or hotel card.
  • When using the Marriott GiftCard as an incentive or reward, position the Gift Card as a complimentary gift or treat for your customer rather than a “free offer.”
  • Your creative pieces should clearly illustrate that the offer is from your company, not Marriott, i.e. “As a customer of XYZ company, we’d like to offer you...”
  • Your creative piece should not appear as a co-branded promotion. Any reference to Marriott should be secondary to your company, and the Marriott GiftCard or other identifiable Marriott design should be less prominent than your company’s identifiers.
  • Do not use a registration mark when talking about the Marriott GiftCard. A registration mark is only required when talking about Marriott® hotels or services.
  • The Marriott GiftCard image should not be altered, covered or distorted when presented in creative materials.
  • Marriott GiftCard terms and conditions are clearly stated on the back of the Marriott GiftCard itself, and do not need to be included in your creative piece.
  • This notice must be used on all creative pieces using the Marriott GiftCard name, design, brand or image:

o    “The Marriott word mark and the Marriott Logo are trademarks of Marriott International, Inc. Marriott is also the owner of the Copyrights in the Marriott Logo. MI Fulfillment Services, LLC is the owner of the Marriott GiftCard designs. All rights reserved. Marriott is not a participating partner or sponsor in this offer.”

Example Scenario:

  • Inappropriate
    Receive a $25 Marriott GiftCard when you sign up for “Company X” services
  • Appropriate
    Receive a $25 Hotel Gift Card when you sign up for “Company X” services

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Right click and "Save Image As..." to download Marriott company logo(s).

 

 


For Customer Service call; 800-442-6132 or visit our support site here.


Last Updated 03-23-2023